Shipping Policy

מדיניות משלוחים

Last updated: 14 July 2026

This Shipping Policy explains how Mfourfive ("we", "us", "our") delivers orders placed on mfourfive.com (the "Site"). It is designed to meet transparency requirements under Israeli consumer protection and e-commerce rules. Shipping costs and estimated times are also shown at checkout before you complete your purchase.

1. Processing time

Orders are typically processed within 1–3 business days (Sunday–Thursday, excluding Israeli public holidays) after payment confirmation. During peak periods or launches, processing may take longer; we will notify you if there is a significant delay.

2. Delivery areas

We ship to addresses in Israel and, where available at checkout, selected international destinations. If your country is not listed at checkout, we do not currently ship there.

3. Shipping methods and estimated delivery times

Available methods and costs depend on your destination and are displayed at checkout before payment.

  • Israel — standard delivery: typically 3–7 business days after dispatch.
  • Israel — express delivery (if offered): typically 1–3 business days after dispatch.
  • International: typically 7–21 business days after dispatch, depending on destination and customs processing.

Delivery times are estimates only and are not guaranteed. Delays may occur due to carriers, customs, weather, or force majeure.

4. Shipping costs

Shipping fees (if any) are calculated at checkout based on destination, weight, and selected method. The total price including shipping is shown before you confirm payment, as required for distance selling transparency.

Free shipping promotions, when offered, will be stated clearly on the Site or at checkout.

5. Order tracking

When your order ships, we will send a confirmation email with tracking information if provided by the carrier. Tracking updates depend on the shipping company.

6. Delivery and risk

Delivery is complete when the goods are handed to you or to a person at the address you provided. Risk of loss passes to you upon delivery, unless mandatory law provides otherwise.

Please ensure your shipping address and phone number are accurate. We are not responsible for delays or failed delivery due to incorrect details provided by you.

7. Customs, duties, and international orders

For international shipments, import duties, taxes, and customs fees may apply in your country. These are the responsibility of the recipient unless stated otherwise at checkout. Customs processing may extend delivery time.

8. Undeliverable or refused packages

If a package is returned to us because of an incorrect address, refusal, or failure to collect, we will contact you. Reshipment may require additional shipping fees. If you cancel a valid order under our Refund Policy, applicable refund rules apply.

9. Damaged or lost shipments

If your package arrives damaged or is lost in transit, contact us within 7 days of the estimated delivery date at Mfourfiveee@gmail.com with your order number and photos of damage where relevant. We will work with the carrier and assist you under applicable law and our refund policy.

10. Returns shipping

If you cancel a transaction under Israeli law, return shipping costs are generally borne by you unless the product is defective or we agree otherwise. See our Refund and Cancellation Policy for details.

11. Contact

For shipping questions:

See also our Refund Policy and Privacy Policy.